Contact Us
Have a question, suggestion, or issue to report? We would love to hear from you.
Get in Touch
The best way to reach the ConvertFree team is by email. We aim to respond to all inquiries within 1-2 business days.
What You Can Contact Us About
- Bug reports: If a conversion fails, produces unexpected results, or the tool does not work in your browser, let us know. Please include your browser name and version, the file format you were converting, and any error messages you saw.
- Feature requests: Want us to add support for a new format, tool, or feature? We prioritize development based on user feedback.
- General questions: Questions about how the converter works, which formats are supported, or anything else about the service.
- Business inquiries: Partnership opportunities or other business-related matters.
- Privacy concerns: Any questions about how we handle data or concerns about your privacy.
Response Times
We typically respond within 1-2 business days. For urgent technical issues, please include "URGENT" in your email subject line and describe the issue in as much detail as possible.
Before You Contact Us
Many common questions are answered in our Guides section, which covers topics like format comparisons, compression tips, and how our browser-based conversion technology works. Check there first — you might find your answer immediately.
Your privacy is protected
ConvertFree processes all files in your browser. We never have access to your files and cannot see, store, or share them. If you are reporting a bug, you never need to share your actual files with us.